Who is responsible
The data controller for this website is Wilko Grolman, practising through SELAS Otologie de Colombiers, Clinique Causse, 3 Traverse de Béziers, 34440 Colombiers, France. Questions about this notice can be sent through the contact form.
What is collected
Visiting the site. The site is static and does not set advertising or analytics cookies. Its hosting provider (Cloudflare) processes IP addresses and request data in server and security logs for the purpose of delivering the site and protecting it from abuse; these logs are retained for a limited period under the provider’s terms.
The contact form. Your name, country, email address, reason for contact and message are transmitted to the practice by email or secure webhook and used only to reply to you. A bot-protection check (Cloudflare Turnstile) may process technical data about your browser to distinguish humans from automated traffic. The form is rate-limited; the rate-limit record contains a hashed identifier and is deleted within an hour. The form is not intended for health information; please do not include any.
Legal basis
Replying to your enquiry: your request (pre-contractual steps and legitimate interest). Security logs: legitimate interest in operating a secure website.
Retention
Contact enquiries are deleted within twelve months.
Your rights
Under the GDPR you may ask for access to your data, correction, deletion, restriction, and portability, and you may object to processing based on legitimate interest. You may complain to the French supervisory authority, the CNIL, or to the authority in your own country.
Transfers
Hosting infrastructure may process data outside the European Economic Area under standard contractual clauses.
Changes
This notice may be updated; the date at the top of the page shows the current version.
This page provides general educational information. It cannot replace an individual assessment, which depends on a full history, examination, audiometry and, where relevant, imaging. If you have sudden hearing loss, severe pain, facial weakness, severe dizziness or discharge with fever, seek medical care promptly.